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Reinventing & Retooling your Help Desk: providing service and support in new and innovative ways. Are help desks truly relegated to being the punchline of IT sketch comedy? Learn how valuable your help desk can be and start living the dream of a help desk that empowers your users and makes them happy to pick up the phone and call. Learn how to provide service and support in new and innovative ways.
Topics covered will include:
Agenda
8:00 - 8:30 | Registration & Networking 8:30 - 8:45 | Welcome & Introductions 8:45 - 9:00 | Member Profile Jesse Burrows, IT Systems Administrator, Beene Garter 9:00 - 9:30 | Ben Williams, Vice President of Information Technology & CIO, Davenport University Steve Roth, Customer Support Team Leader & Training Coordinator, Davenport University 9:30 - 10:00 | Al Schmidutz, Manger, Global User Experience Operations, Steelcase Inc. 10:00 - 10:15 | Break 10:15- 10:45| Rick DeVries, Assoc. Director for I.T. Business Services, Calvin College 10:30 - 11:30 | Panel Steve Roth, Customer Support Center Team Leader & Training Coordinator, Davenport University Rick DeVries, Associate Director for I.T. Business Services, Calvin College Al Schmidutz, Manager, Global User Experience Operations, Steelcase 11:30 - 12:00 | Discussion & Lunch
Map & Parking Please note the special parking instructions. Parking is free, but you must print a copy of the Special Parking Pass and place in your windshield. Map to Davenport's Sneden Center
recognized sponsors to put you in front of the field.
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